How to use our London Theatre Vouchers

London Theatre Gift Vouchers are exchangeable for any current West End show available through Encore Tickets - see the participating show section for more details. London Theatre Gift Vouchers are available in denominations of £10, £20 and £50, and can be used for either full or part payment.

London Theatre Gift Vouchers can be redeemed in the first instance in two ways:
 
1. By phone on 020 7492 1588 - our call centre is open 7 days a week at the following times:
 
Mon-Fri 7.30am-7.30pm
Sat 9.00am-7.30pm
Sun 9.00am-4.30pm
 
2. In person at one of our retail outlets:
 
Encore Tickets Desk 
British and London Visitor Centre 
1 Regent Street, London, SW1Y 4TX 
Open Mon-Fri 9.30am-6.00pm, Sat 10.00am-5.00pm
 
Or
 
Encore Tickets - Ticket Collection Point
Original London Sightseeing Visitor Centre
17-19 Cockspur Street (off Trafalgar Square)
London SW1Y 5BL
 
Open Mon-Fri 9.30am-6.00pm, Sat 10.00am-5.00pm. Please note that we are open every day except Christmas day.    
 
If vouchers are redeemed over the phone, they must then be sent by post to one of our retails outlets for confirmation.
 
All orders are dispatched on the next working day (Monday-Friday) by First Class post. Any orders taken over the weekend will be dispatched on the following Monday.
 
If the tickets cost more than the value of your London Theatre Gift Vouchers, you can make the additional payment using cash, cheque or credit/debit card.

Full price tickets are subject to a booking fee of up to 25% of the face value of the ticket. All tickets are subject to availability.
 
London Theatre Gift Vouchers are valid for redemption for one year from the date of issue.